Frequently Asked Questions - PayNow

A. USE PAYNOW FOR DEPOSIT OR LOAN INSTALMENT/INTEREST TO HONG LEONG FINANCE
  1. Do I need to register PayNow with Hong Leong Finance?

    No, but you are required to register PayNow with your participating bank by using your NRIC and/or mobile number.

  2. How do I use PayNow to deposit or pay loan instalment/interest to Hong Leong Finance?

    You can access PayNow from your bank’s mobile app or online banking and make payment to Hong Leong Finance in 3 simple steps via the following methods:

    Method 1 - Scan and Pay

    1. Select Scan and Pay from your mobile app
    2. Scan Hong Leong Finance SGQR code with the app
    3. Verify that Hong Leong Finance UEN is pre-filled as 196100003D001 and you are paying to Hong Leong Finance Limited. Enter the amount to deposit/pay and your Hong Leong Finance Account/Agreement Number without any special characters/Vehicle Number in the reference number/description field and submit.

    Method 2 - Input UEN No. and Pay

    1. Select PayNow from your bank's mobile app and pay via UEN.
    2. Enter Hong Leong Finance UEN as 196100003D001, the amount to deposit/pay and your Hong Leong Finance Account/Agreement number without any special characters/Vehicle Number in the reference number/description field.
    3. Verify payee information before submission.

    You can also refer to our Use PayNow for Deposit or Loan Payment web page via https://www.hlf.com.sg/contact/paynow.html for the illustration of the 3 simple steps.

  3. What payment can I make for?

    You can make payment for your Hire Purchase, Mortgage and SME loans.

  4. What type of deposit can I make?

    You can make deposit into your existing Fixed Deposits, Savings, Premium SAVER and Fixed Savings Account.

    For depositing into your Fixed Deposit account, please click on this link https://www.hlf.com.sg/forms/form-fdpaynow.php for the online Deposit Instruction Form.

  5. Can corporates use PayNow to pay Hong Leong Finance?

    Yes, corporates can use their bank’s business banking online or apps to make payment of loan instalment or interest payment.

  6. Can corporates use PayNow to transfer funds from other banks into Hong Leong Finance Business Current Account or Fixed Deposit Account?

    Yes, corporates can use their bank’s business banking online or apps to transfer funds from other banks into Hong Leong Finance Business Current Account and/or Fixed Deposit Account.

    You can make deposit into your existing Business Current Account and/or Fixed Deposits Account only.

  7. How would consumers or corporates know they are paying to the right party?

    After scanning the SGQR code or entering Hong Leong Finance’s UEN 196100003D001, payer can verify the entity name appearing as "Hong Leong Finance Limited" before proceeding with the payment.

  8. What happens when I forget to enter my Hong Leong Finance loan or deposit account number?

    Payment made without a valid loan or deposit account number as reference number will be rejected and returned to your bank.

    For late loan payments, late charges/interests may apply.

    For deposit, Hong Leong Finance will not be liable for interest earn on the deposit.

  9. How do I know if I have transferred funds successfully via PayNow?

    You can check the status of your funds transfer via your bank’s online banking service. Subject to accurate information keyed in, the successful funds transfer will be credited into your loan or deposit account. Timing for crediting is as follows:

    For Loan:

    • For Loan payment made by 4.30pm on a weekday, the payment will be credited into your loan account on the same day.
    • For Loan payment made after 4.30pm on a weekday or on a Saturday, Sunday or Public Holiday, the payment will be credited into your loan account on the next working day.

    For Deposit:

    • For Deposit transfer made by 2.30pm on a weekday, the payment will be credited into your deposit account on the same day.
    • For Deposit transfer made after 2.30pm on a weekday or on a Saturday, Sunday or Public Holiday, the deposit will be credited into your deposit account on the next working day. For example, transfer made at 5pm on Friday, the deposit will be credited on the next working day.

  10. How can I seek assistance?

    You can click on this link https://www.hlf.com.sg/contact/index.html for contact numbers relating to loan payments and settlement.

    Alternatively, you can call our Customer Service Hotline at 6579 6777 for assistance.

  11. I have keyed in a wrong Hong Leong Finance loan or deposit account number in the PayNow Reference Number field. How can I notify you for rectification?

    You can click on this link https://www.hlf.com.sg/contact/index.html for contact numbers relating to loan payments and settlement.

    Alternatively, you can call our Customer Service Hotline at 6579 6777 for assistance.

  12. I have keyed in a wrong UEN number for the transfer. What should I do?

    Please contact your bank immediately.

B. FUNDS TRANSFER LIMIT
  1. What is the daily funds transfer limit and per transaction limit?

    The limits are based on your arrangement with your bank. Please check with the bank.

  2. What happens when my deposit or loan instalment/interest amount exceeds the daily limit?

    You can do multiple PayNow transfers per day or across a few days according to your bank’s daily transfer limit rules. For more information, please contact your bank.

C. FEES AND REFUND
  1. Do I need to pay a service fee for using PayNow?

    No service fee will be charged for using PayNow to make payments to Hong Leong Finance.

  2. Will I be charged a service fee if I paid Hong Leong Finance wrongly?

    No service fee will be charged by Hong Leong Finance for the wrong payment. The amount paid wrongly will be refunded to your bank account after three working days from the date of receipt.

  3. I have accidentally paid more using PayNow, when can I get the refund from Hong Leong Finance?

    Any excess amount received will be utilised towards payment of your next instalment/interest due.

    If you wish to make alternate arrangement, you can click on this link https://www.hlf.com.sg/contact/index.html for contact numbers relating to loan payments and settlement.

    Alternatively, you can call our Customer Service Hotline at 6579 6777 for assistance.

D. GENERAL
  1. Can you please assist me regarding my loan with Hong Leong Bank?

    We are sorry that we are unable to assist as we are Hong Leong Finance and not Hong Leong Bank. We are different business entities.