Security Centre

Security Advisory

Online security is everyone's concern.

We strongly encourage all visitors to our website to familiarise themselves with common security issues, in order to better protect themselves against malicious software and to maintain a more pleasant online experience.

Beware of Fraudulent Requests

Hong Leong Finance will never ask for personal or financial information via unsolicited emails, phone calls, or text messages.
Be cautious of unexpected requests asking you to:
- Click on a link to a fake website.
- Provide confidential information over email or phone.
- Download an attachment claiming to be from us.
Do not respond, click, or download.
If you receive suspicious messages or calls, report them to us immediately.

Recognizing Spyware and Phishing Attempts

Watch out for pop-up ads, sudden browser redirects, and unsolicited emails.
Avoid clicking on email links or attachments from unknown senders.
Be wary of social engineering tactics—attackers may impersonate trusted entities.
Never open files with risky extensions like .bat, .com, .exe, .pif, .vbs.
Always verify the sender's email address for suspicious alterations (e.g., h1f.com.sg instead of hlf.com.sg).

Trusted vs Untrusted Sources

Always verify that you are using a genuine Hong Leong Finance website by checking:
- The "https://" prefix in the web address.
- A valid SSL certificate displaying our domain name hlf.com.sg
Never use hyperlinks from unverified sources - type our official web address directly into your browser.
Be cautious when scanning QR codes from unknown sources, as they may lead to phishing sites.
Do not install software or download attachments from untrusted sources.

Keep Your Software and Devices Secure

Use the latest supported browsers for better security.
Regularly update your operating system, applications, and security patches.
Install and keep updated:
- Antivirus software with real-time protection.
- Anti-spyware applications to detect and remove malware.
- Firewall settings to block unauthorized access.
Enable multi-factor authentication (MFA) for an extra layer of security.
Avoid using public or shared computers to access online banking.
Secure your mobile devices with strong passwords or biometric authentication.

Caution with Third-Party Websites

Hong Leong Finance is not responsible for third-party websites linked from our site.
Any data shared on external websites is subject to their privacy and security policies.
Do not enter your banking credentials on third-party websites claiming to offer Hong Leong Finance services.
Always review terms and privacy policies before sharing personal details on external platforms.

Safe Online Banking Practices

Use a strong, unique password for your online banking account and change it regularly.
Avoid using the same password across multiple websites.
Always log out completely after a banking session, especially on public or shared devices.
Never share your login credentials with anyone, including family, friends, or customer service representatives.
Monitor your account statements and transaction history regularly for unauthorized activities.
If you suspect unauthorized access, change your password immediately and report it to our 24/7 Customer Service Centre at 6579 6777.